Question 1

Why do you not have a shop?

Accepted Answer

You can have confidence in our services, we have over 100 Genuine Google Reviews and testimonials of happy customers HERE.

Business rates in general are sky high, offsetting costs by not having a shop allows us to offer you the best deal when fixing your devices.

Question 2

My device has gotten wet, what do I do?

Accepted Answer

Turn off device immediately otherwise further damage may be caused and loss of data, Do not turn the device back on until it has been looked at by a professional.

Power off the device straight away, remove all connected cables, USB devices any batteries if possible. Lightly dab off any excess water. Once done position the device unfolded / opened keyboard  facing down on a table (So that liquid drops away from the components).

Try not tilt or to spread the liquid further over the other parts of the device. Then Book a Service with us.

Question 3

Do I have to book ? Can I just turn up?

Accepted Answer

We are a very busy small company and sometimes working off site so repairs are by appointment only. If prior customer contact has been initiated it helps to ensure a smooth service for both parties. Initially the quickest way to book an appointment SMS Text us or leave a voicemail. Alternately fill out our Booking Form. The appointment will be confirmed either in SMS Text message or Phone conversation.

It is generally not possible for customers to wait on-site while their device is being repaired and there are no publicly available facilities.

Question 4

Do you fix ?...  Printers, Consoles, Cracked TVs, Cracked Monitors, Cracked Phone or Tablet Screens?

Accepted Answer

We do fix Cracked laptop, Tablet and phone screens and can recover phones or tablets that have crashed or need file recovery. We do not fix TV screens or Monitors.

Question 5

How long will it take to repair?

Accepted Answer

Diagnostics and Repairs take a few hours and as we fix many customers devices simultaneously it is not possible for customers to wait on-site while their device is being repaired.

No parts needed: Same day to 3 Days on average
Parts needed: Same day to 7 Days on average

If you require Priority service please contact us so we can get your device up and running ASAP

Question 6

How do I pay?

Accepted Answer

Bank Transfer Preferred, Details will be texted to your phone upon work being completed. Payment must me made upon collecting device. Alternatively Cash is accepted (we do not accept cheque , card / contactless payments however there is a cash machine nearby).

For Remote Support £30 Bank Transfer Up-front^ then £40 per hour thereafter. Be aware that not all repairs can be undertaken remotely.

After a price has been agreed upon and once the work has been undertaken there is no manoeuvrability on price . For example if the cost of the parts to repair your device cost £150 and you then expect to pay £100 after the work has been done this is not possible. We do not make any profit on parts as they are at cost price.

Question 7

Microsoft / Google / Amazon / eBay / McAfee / Norton / FBI / CIA / MI5... Phoned me wanting to log into my computer to pay them or purchase gift cards, is this normal?

Accepted Answer

NO COMPANY WILL EVER MONITOR YOUR COMPUTER OR PHONE YOU TO WARN YOU THAT YOUR COMPUTER HAS AN ISSUE.

This call is a scam and likely your computer has been compromised, it is strongly advised that you bring your computer in to remove any nasties lurking on it. It is also advisable that you potentially change your phone number and inform your bank to block any payments that may have been taken by these scammers.

Question 8

What do I need to bring on the day?

Accepted Answer

When dropping your device off please bring the charger or power cable (including any travel adaptors for imported devices). If this is not done it will delay how quickly your computer gets repaired.

If possible please also include a note on your device showing your mobile number, description of problem and login details also. This makes for a quicker and smoother service.

Question 9

Are you recruiting at the moment or do work placements?

Accepted Answer

Sorry we do not have the capacity to do this at the moment

Question 10

What if I Abandon, Cancel or my device is still not fixed do I still have to pay?

Accepted Answer

"No Fix No Fee" is defined and applicable under the 4 following conditions only and does not cover consumables (Example Battery Deterioration during the repair process).

1: We exclusively have diagnosed and worked on the issue throughout the required service.
2: There is no diagnosis or possible solution within our power to fix the reported issue.
3: You have dropped off the device to us.
4: Covers the exact diagnosis / nature of the service or issue only (for example agreement to recover data from laptop but after recovering data and returning device to the customer it is discovered an unrelated issue such as an audio jack is not working on the laptop. The original service fee would remain valid)

Else a diagnosis fee AND / OR a callout fee will apply. Diagnostic Fee is waivered if you proceed with proposed repair.

Once price agreed upon the price is fixed. It is not possible for example to agree on a price then upon service completion ask for a discount or attempt to violate fair terms and conditions. Any legitimate discounts (for returning customers only) will automatically be applied within the initial quote that was agreed upon.

(Unless prearranged) You have 28 days after a resolution has been completed to collect said device(s). In the event of any devices left with us after this we will repeatedly try to contact you and / or any other 3rd parties that know you in order to get the device(s) back to you (This will be recorded).  After this stage if there is no clear arrangement or desire shown on the customer's part to collect the device(s) they will be deemed abandoned and will be destroyed as per Torts Act 1977. No device(s) will be released or shipped back to the customer until said payment is made for a completed service (If a successfully repaired device is seemingly abandoned with us before being collected weeks later the battery may have failed during that time and so is not covered under the No Fix No Fee terms).

For further details please see our Terms of Service section.

Sadly this in place due to abuse of services:
I.e Bringing a device to us and trying to obtain free labour or information so that the customer can attempt to repair the issue themselves or elsewhere.

Dont let this put you off! please take confidence in our Google Reviews section where there are over 100 genuine happy customers that have written testimonials about our services.

Question 11

Do I get a warranty?

Accepted Answer

Labour has a Warranty of 30 days from date of completing the repair (Provided device has not been tapered) For anything over this duration requires that you use our premium service before the repair.

Warranty duration on parts varies depending on where parts are sourced from and if they are new or refurbished. Generally 1 month - 1 year. If you are using our standard bronze fitting service it is down to you as the customer to observe this when ordering parts we recommend. Any such warranty is between you and the 3rd party exclusively.

Question 12

How are replacement parts ordered?

Accepted Answer

If using our Priority Gold Service we will take care of ordering and collecting replacement parts. If using our Standard Bronze Service a link to where the parts can be purchased for the best possible price will be texted or emailed for you to order. It is then up to you as the customer on how to get these parts to us:

Ordering to YOUR address? Order parts to your own address and arrange a time with us so that you can deliver to us in person.

Ordering to us? 
Please do not order parts to our address as they get left by the delivery person in a bad place or stolen.

If parts are from eBay its best to order the items to Argos "Click and Collect" service inside Sainsburys when paying for your item on eBay. 1 Redcar Street, Shirley, Southampton SO15 5LL. Write the name as "Soton Computer Repairs" and email us the collection barcode email / receipt when the parcel has been dropped off in store and we will collect.

If parts are from Amazon its best to order the items to one of the local Amazon Locker nearest to us: Amazon Hub Locker - steed Shell Shirley, 234 Winchester Road, Southampton, Hampshire, SO16 6TL Write the name as "Soton Computer Repairs" and email us the collection barcode email / receipt when the parcel has been dropped off in the locker and we will collect.

If parts are from Other Couriers order it to any store closest to Shirley Warren or Shirley Southampton Town Center. UPS, DHL and many other companies now deliver to local post offices and news agents. Pleases write the name as "Soton Computer Repairs" and email us the collection barcode email / receipt when the parcel has been dropped off in the store and we will collect.

Customer must specify at point of booking or quote if they want new genuine parts otherwise replacement parts may be genuine (new or refurbished ) OR 3rd party (new or refurbished parts). Sometimes the customer has no option depending on market forces, age of device and availability of components. If we have the parts in stock they are included in the final bill.

All parts are tested after fitting to ensure the device is fixed. In terms of the manufacturing quality of all replacement parts we cannot be held accountable. For more details please see our Terms of Service section.

Question 13

Can you supply or install counterfeit software for me?

Accepted Answer

No! 😝 But as a good will gesture Useful Open Source Programs may be installed as part of the service.

Any paid software that has disappeared from you machine after bringing it to us (For example after replacing the main hard disk) will need to be reinstalled (by yourself as you should always have on file the registration details or account details of the software you have paid for). Assistance in reinstallation of paid software can be given  at an additional cost.

Question 14

I want to sell or donate my Apple or Google Android Device what do I need to do?

Accepted Answer

For Apple Devices Click Here
For Google Android Devices Click Here
For Google Chromebook Devices Click Here

If you do not do the above steps the device which you are planning to sell or give away will not work and be unusable to the person that takes possession of the device, resulting in the device becoming landfill. Please be aware that once devices have been donated to us (or exchanged for a discount) it may not be possible to return the device to yourself should you have a change of heart as we turn round devices within a few days, sometimes same day.

Question 15

I still need help / do you offer After Service support / Aftersales support?

Accepted Answer

We will try as best as humanly possible to accommodate or rectify any issues that may arise. Such as outstanding issues or a partial fix or misdiagnosis of issues.

If its a case of  misdiagnosing the issue / returning within a reasonable amount of time after the repair has taken place we will look at the device labour free.

Any long term support will be an additional cost.

Question 16

Can I leave my device / replacement parts outside your house or with a neighbour if you are not in?

Accepted Answer

Generally it should be prearranged when you plan on visiting us. Leaving items with our neighbours is not permitted. It is highly discouraged leaving goods outside of our premises. We will not be held liable or accountable if if you decide to do this. Likewise we will not be held accountable if when dropping your device back to you and you request it be given to a third party or left somewhere else.

Frequently asked questions